Privacy

1. About this Privacy Statement.

This Privacy Statement applies to your use of the web sites of The Rack Rose Bay at www.therackrosebay.com.au. This includes using any of The Rack Rose Bay's facilities via the web sites.

Serving visitors, members and customers effectively, securely and as conveniently as possible is considered vitally important to The Rack Rose Bay. We recognise that some people have concerns about the performance of online technology and how their personal information will be stored and used.

We understand the importance people place on their personal information. The Rack Rose Bay is committed to ensuring that all information collected is treated with the appropriate degree of privacy and confidentiality.

The following Privacy Statement is intended to provide you with a detailed explanation of how and when your personal information is collected, and how it is stored and distributed by The Rack Rose Bay.

2. Collection of Personal Information.

The nature of personal information collected and maintained by The Rack Rose Bay generally comprises of name, address, age group, membership numbers, personal contact details (including phone fax and email addresses) along with any information retaining to information supplied by the persons for the construction of pages and listings within the The Rack Rose Bay site. This information is collected for the purpose of establishing and maintaining a service provider relationship with you. Providing incomplete or incorrect information may mean that it will not be possible to provide you with the level of service that you are seeking.

To monitor and improve service delivery, information on web site activity such as the number of users who visit our web site, dates and times of visits, number of pages viewed, navigation patterns, country of origin and systems used to access our site is collected, and when entering the site from another site, the address of that site. This information does not identify an individual but it does provide The Rack Rose Bay with statistics that can be used to analyse and improve the web site.

Information about anyone's political or religious beliefs, ethnic background or sexual preferences is not collected or stored.

3. How is your information used?

We collect the information to help us provide accurate and up to date information about our business, the services and the products we provide. This will help you make informed decisions and helps us offer the best service we can. The information collected is used for:

• Developing new services and products
• Improving the quality of our service delivery
• Preventing unauthorised access to customer information
• Business and statutory reporting purposes
• Marketing our services and products
• Compliance with Laws and Regulations

4. Disclosure of Personal Information.

We may distribute customer information within the businesses that operate under the The Rack Rose Bay brand or disclose it to other third parties such as suppliers of services (contracted service providers) or to conduct specialised activities such as high volume email mail-outs or to supply specialised products such as additional service offerings.

While personal information may be provided to these third parties to allow them to perform their agreed tasks, the information remains the property of The Rack Rose Bay at all times. The Agent organisations involved are bound by specific confidentiality and non-disclosure agreements. We take our obligations to protect client information very seriously and take every effort to deal only with ethical suppliers who share and demonstrate this same attitude.

5. Protection of Customer information.

The Rack Rose Bay ensures that all customer data is kept securely and in accordance with prevailing laws. We will take all reasonable precautions to protect your personally identifiable information from loss, misuse or unauthorised alteration.

The Rack Rose Bay understands their responsibility to protect and use correctly, information provided by our visitors.

6. Accessing Your Personal Information.

You can request us to provide you with access to information we hold about you. If we are able to, we will provide you with access. A fee may apply to providing you with such access but only where the request to provide the information takes up a considerable amount of time. Normally a fee will not apply. The information we can provide is limited to the personal information we hold about you and the services and products that we supply to you.

If we are unable to agree to your request, we will explain why.

7. Promotional material via Email and Post.

You may choose to opt out of The Rack Rose Bay's marketing communications activities. We respect and acknowledge your right to do this. If you do not wish to receive marketing and promotional materials via email or post from The Rack Rose Bay please email or write us, being sure to provide your name, address and membership details. You can also telephone our call centre and we will remove your name from our direct marketing list.

From time to time The Rack Rose Bay may prepare and distribute to members and the general public information bulletins on matters of concern or safety to livestock producers and suppliers. We do not regard these bulletins as marketing or promotional materials and reserve the right to distribute such items to members in the public interest.

8. Keeping Your Information Up to Date.

We will do our best to keep your personal information accurate, complete and up to date. You can help us with this by advising us if you believe that any of the information we hold is incomplete or inaccurate.

9. Use of "Cookies" on our Web Sites.

Cookies are small packets of information that allow our web server (computer) to identify and interact more effectively with your computer.

Our web site does use cookies to help our server identify and interact more effectively with your computer. When you use our web site, we send you a cookie with a unique identification number. A different number is sent to you each time you use our site.

We do collect certain information to help us improve the performance of our site. The information we collect tells us your browser type and your Internet service provider. The cookies do not identify you as an individual user.

You can control the use of cookies on your computer by configuring your browser according to your personal preferences:

• accept all cookies
• reject all cookies
• notify you when a cookie is sent

You will find instructions in your browser or help screens to learn about these functions.

To evaluate the effectiveness of our site, its presentation and content we may use third parties to collect and analyse statistical data. No personal information will be collected in these exercises and the third party service supplier will not have access to any of your personal information.

10. If the Privacy Statement Changes.

If we change this Privacy Statement we will post the changes on this page so that you understand what information we collect and how it will be used.

11. Which Sites belong to The Rack Rose Bay.

Any reference to The Rack Rose Bay in this privacy statement includes the following web sites:

• The Rack Rose Bay www.therackrosebay.com.au

All web sites are managed by the The Rack Rose Bay.

The Rack Rose Bay only permits authorised personel to access visitor information to perform their roles for The Rack Rose Bay.

12. Contact us about Your Privacy.

If you require further information about this statement or if you think we have breached any aspect of this Privacy Statement please contact us:

By email to: privacy@therackrosebay.com.au